Questions & Answers
This section will help you better understand how the store works. Please take a moment to read through it.
SHIPPING & DELIVERY
How long does it take to receive an order?
Our average delivery time is 14 business days.
For some products, we deliver in less than a week.
To avoid high storage and labor costs, we work directly with our suppliers with no middlemen. This allows us to offer you truly competitive prices compared to physical stores.
In any case, if you don't receive your item within 60 days, we will fully refund you and you can keep the item when it arrives.
Where do we deliver and what are the shipping costs?
We deliver worldwide.
Shipping is FREE.
Where are you from?
Our company is entirely French. We ship our packages directly from our suppliers in Eastern Europe and Asia. This allows competitive prices while providing French customer support.
Who delivers my order?
Your items are delivered by your local postal service.
What happens if nobody is home?
Don't worry, our items will be left in your mailbox if they are small enough. Otherwise, a pick-up notice will be left and you can collect your package at the nearest post office.
I entered the wrong delivery address, what should I do?
I MADE A MISTAKE WITH MY DELIVERY ADDRESS, WHAT SHOULD I DO?
You have one hour to correct the delivery address. In case of error, contact us quickly by email with your order number.
Items are missing from my order, where are they?
We work with several suppliers. When you place an order, each supplier handles a product or group of products. Therefore, you may receive several packages for the same order.
PAYMENT
IS YOUR SITE SECURE?
This site is 100% secure. In fact, we could even say it's 300% secure.
Here's why:
1. SSL Certificate — Our site is protected by an SSL certificate (the padlock in your browser). All your data is encrypted.
2. Shopify — Our store runs on Shopify, one of the most secure e-commerce platforms in the world.
3. Payment via Stripe & PayPal — We never see or store your credit card information. Everything goes through Stripe or PayPal, which are PCI-DSS Level 1 certified.
WHAT ARE THE PAYMENT METHODS?
Currently, you can pay by credit card via Stripe or PayPal on our site. We do not accept checks or bank transfers.
RETURNS & REFUNDS
What happens if I am not satisfied with my product?
We offer a 100% satisfaction guarantee!
If, for any reason, you are not completely satisfied with your purchase, you can return it to us within 14 days of delivery for a full refund. Just contact us via our contact form.
OTHER
Partnerships and sponsorships
Please contact us via our contact form for any commercial or partnership offers.
Still have questions?
If you still have any questions, you can contact us by email using our contact page.