Shipping policy

Shipping costs

Shipping costs and options depend on the delivery country and the selected method. The exact amount is shown in the cart and at checkout before you place your order.

Standard shipping is free for selected destinations, including France, Belgium, Germany, Spain, Ireland, Italy, the Netherlands, Portugal, Greece and Switzerland. A secured shipping option may be offered for an additional charge, for example 3.76 EUR where available.

For other destinations, paid shipping may apply. As an indication, the charge may be 9.99 EUR, 8.61 GBP, 11.37 USD or 16.15 CAD depending on the delivery country. The amount shown at checkout is the applicable amount.

Delivery times

Orders usually require 3 business days of preparation before dispatch, unless a different timeframe is stated on the product page.

After dispatch, estimated delivery is generally 2 to 4 business days for France, 2 to 8 business days for the main European destinations, and 1 to 9 business days for Switzerland, the United States, Canada and other international destinations.

The total estimated timeframe is therefore generally 5 to 7 business days for France, 5 to 11 business days for the main European destinations, and 4 to 12 business days for Switzerland, the United States, Canada and other international destinations, unless a specific timeframe is stated on the product page.

In all cases, if you do not receive your item within 30 days, we will refund you in full and you may keep the item when you receive it.

Questions?
You can contact us by email at support@steampunkstore.fr.