Here are the delivery times we offer:
After validation of your order, our team processes it within 1 to 3 business days. The item is then shipped directly from our workshop.
Standard delivery: 10 to 20 business days
Express delivery: 5 to 10 business days (if available)
A tracking number will be sent to you by email to track your package in real time.
Our skilled artisans ensure the optimal quality of every steampunk product we craft. We carry out quality controls at every stage of manufacturing. If despite our efforts, you receive a product that does not meet your expectations, our customer service is available to find the best solution: exchange, repair, or refund.
At Steampunk Store, we understand that a product may sometimes not meet your expectations. That's why we offer a return policy within 14 days of delivery. The product must be returned in its original condition and packaging. Once received, the refund is processed within 5 to 7 business days.
You have one hour to correct the delivery address. In case of error, contact us quickly by email with your order number so we can make the change before shipping.
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